• CN
    CN

    Customer first and intimate service

    Service Idea
    • Service objective

      Satisfy customers, prioritize their interests, think in their way and give quick response to them to realize win-win.

    • Structural Diagram of VIP Service Team

    • Complaint Process

    • 2485 Principle

      Formulate temporary measure and make improvement within 24 h;

      Finish analysis and find out root cause within 48 h;

      Designate long-term resolution and preventive measures within 5 days.

    Service System

    Strategy

    Operation

    Aims

    Platform

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